> For the complete documentation index, see [llms.txt](https://help.exporteo.solvenium.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.exporteo.solvenium.com/faq.md).

# FAQ

### How does Exporteo handle failed exports?

*What happens if the external server is offline or inaccessible temporarily? Does Exporteo keep trying until it is successful, or will that export simply be lost?*

In case of any error, Exporteo retries to export an order up to 10 times. Find out more details on the [automatic retries](/automatic-retries.md) page.

### Is it possible to sync old orders? <a href="#reprocess-selected-orders" id="reprocess-selected-orders"></a>

Exporteo allows existing orders to be processed if they are not older than 60 days. Navigate to the **Orders** section of your Shopify dashboard. Select the orders you want to sync. A bar appears at the top of the list. Click the button with the **three dots** and pick the option **Process in Exporteo**. Next, select an automation you want to use for the export and hit **Start**.

<figure><img src="/files/SHD9HwacMN51ZIzQoED8" alt="Reprocess selected orders in Exporteo animated"><figcaption><p>Reprocess selected orders in Exporteo</p></figcaption></figure>

### How to exclude removed items?

Shopify retains removed items in the order data and preserves their original quantity. The `current_quantity` property represents the line item quantity after subtracting any removed units.

To exclude removed items, add a conditional statement that checks whether `current_quantity > 0`.

```
{%- for item in order.line_items %}
{%- if item.current_quantity > 0 %}
...
{%- endif %}
{%- endfor %}
```

### How to add our brand logo to the PDF invoice?

You can add an `<img>` element linked to the logo image hosted on your website.

```
<img src="https://website.com/images/logo.png" style="width: 200px">
```

![](/files/-MOm6-VmopHvcTeivbih)

If you have your logo in SVG format then you can insert it directly as an `<svg>` element in the output template.

![](/files/-MOm641dHIdXMIcwWMN5)

You can switch to the preview mode to check if the logo looks good.

![](/files/-MOm6MZWSbZtWCXR8CXE)

### How to add multiple sheets to an Excel file

You can include different order data in separate sheets when exporting orders as Excel files.

To create a new sheet in the template, use the following syntax:

```
=== Sheet1 ===
{%- comment %} Sheet1 template {%- endcomment %}
=== Sheet2 ===
{%- comment %} Sheet2 template {%- endcomment %}
```

Each time you use `=== SheetName ===`, the app will start a new sheet with the specified name. Add your column headers and data lines below this command, just like in a standard Excel export template.

```
=== Order Info ===
Order Number,Customer Name,Address,Postal Code,City
{{ order.name -}},
{{- order.shipping_address.name -}},
{{- order.shipping_address.street -}},
{{- order.shipping_address.zip -}},
{{- order.shipping_address.city }}
=== Order Items ===
SKU,Quantity,Price
{%- for line_item in order.line_items %}
{{ line_item.sku -}},
{{- line_item.quantity -}},
{{- line_item.price -}},
{%- endfor %}
```

<figure><img src="/files/nOf3sIQJrIYinNcLcoY2" alt=""><figcaption><p>Exporting order data into separate Excel sheets with Exporteo</p></figcaption></figure>