FTP

The FTP(S) channel allows you to upload order data files directly to an FTP server. This is useful for integrating with suppliers, warehouses, or other systems that receive data via FTP file transfers.

Exporteo FTP(S) destination settings

Protocol

Select the protocol for the FTP connection:

Protocol	Description	Default Port
ftp://	Standard FTP (unencrypted)	21
ftps://	FTP over TLS/SSL (encrypted)	990
sftp://	SSH File Transfer Protocol	22

Standard FTP transmits credentials and data in plain text. For security, use FTPS or SFTP whenever possible.

Accept self-signed certificate

When using ftps://, an additional checkbox appears: Accept self-signed certificate. Enable this option if your FTP server uses a self-signed SSL certificate instead of a certificate issued by a trusted Certificate Authority.

Host

Enter the hostname or IP address of the FTP server, for example ftp.example.com or 11.22.33.44.

Do not include the protocol prefix (ftp://, ftps://, sftp://) in this field—select the protocol from the dropdown instead.

Port

The port number for the FTP connection. Default ports are automatically set based on the selected protocol:

• FTP: 21

• FTPS: 990

• SFTP: 22

Change the port if your server uses a non-standard port configuration.

Some FTPS servers use explicit TLS on port 21 instead of implicit TLS on port 990. If you have trouble connecting with port 990, try using port 21.

Username

The username for FTP authentication.

Password

The password for FTP authentication.

Your FTP password is stored securely and encrypted. It will not be visible after saving.

Upload folder

The directory path on the FTP server where files will be uploaded. Leave empty to upload to the root directory or the user's home directory.

Examples:

• /orders - upload to the "orders" folder in the root directory

• /incoming/shopify - upload to a nested folder relative to the home directory

• Leave empty - upload to the root directory

The folder path syntax may vary depending on your FTP server configuration. If you're unsure, consult your FTP server administrator or test with different path formats.

File name

The name of the file to be created on the FTP server. You can use Liquid variables to generate dynamic file names.

Examples:

• order_{{order.order_number}}.xml - creates files like order_1023.xml

• {{order.order_number}}_{{order.created_at | date: "%Y%m%d"}}.json - creates files like 1023_20240506.json

• export_{{order.id}}.csv - creates files like export_5678901234.csv

Ensure your file names are unique to prevent overwriting existing files. Including the order number or order ID in the file name is recommended.

Connect

Click the Connect button to test your FTP connection before saving. Exporteo will attempt to:

1. Establish a connection to the FTP server

2. Authenticate with the provided credentials

3. Verify access to the upload folder (if specified)

If the connection is successful, the settings will be confirmed. If it fails, an error message will help you diagnose the issue.

Common connection issues

Error	Possible cause	Solution
Connection refused	Wrong host or port	Verify the hostname and port number
Authentication failed	Wrong credentials	Check username and password
Certificate error	Self-signed certificate	Enable "Accept self-signed certificate"
Timeout	Firewall blocking	Check firewall rules allow FTP traffic
Directory not found	Wrong upload folder	Verify the folder path exists on the server